Having clear communication throughout the manufacturing process is something we take quite seriously. After placing your order you will see an order page where you can monitor production progress.
Also on the order page is an issues system where can communicate directly with our people in the factory. The factory may also direct a couple of questions to you if there is anything that is unclear about the design. You will receive an email notification if there are any questions directed to you.
Please make sure to update your phone number on your user settings page because we will use it in the case of an emergency or for shipping purposes.
You are, of course, also very welcome to send email directly to firstname.lastname@example.org.