FAQ
Troubleshooting guides and answers to your most common questions
TroubleshootingFind help with importing, projects, orders, deliveries, and account access.I'm unable to click the "continue" button to upload my projectFirewalls and proxies preventing uploadsHow should I define a cutout?What is the best way to define a cutout in the PCBMy project is stuck importing, what should I do?issues with project importingI don't have original EDA design files, can I still get a quote?getting a quote, EDA files, gerbersRigid-Flex boardsWhy rigid-flex PCBs cost more and take longer to fabricate and assemble than standard rigid or flexible boards.Can I request additional bare boards with my order?Order PCBA and PCB, order PCB and PCBADo you provide any design services?CircuitHub does not offer design services, but can connect you with independent engineers based on your requirements and budget.I need help with a designHere our some of friends that can help you with design if you have an idea for a product.Is CircuitHub ISO 13485 certified?ISO 13485CircuitHub has grouped several of my components with different MPNs into one BOM line, how can I separate them?Components with same footprints and values but different properties, and don't want all of the components grouped together in the BOM listKiCad: why does the layer preview not display all my layers?layers names, layer previewDo you provide a DRC file?DFA/DFMHow to prepare and ship circuit boards back to us for RMAsStep-by-step instructions for packaging, labeling, and shipping circuit boards back to CircuitHub for an RMA.What are your statistics on production quality / yield / failure rate?CircuitHub aims for 100% yield on functional designs and repairs manufacturing failures at its own cost.The "board" tab looks incorrect, will my boards be manufactured correctly?How to deal with board viewer issues/bugsHow to contact usHow to reach CircuitHub support, sales, and the manufacturing facility.How do I add my Altium managed schematic sheetsDesign sheetsHow to make sure boards are fabricated in the USEnsuring your boards are fabricated in the USDo you support Altium .PrjPCB files?CircuitHub does not accept Altium .PrjPCB project files for upload; upload individual source files like .SchDoc and .PcbDoc instead.I can't log inHow to reset your CircuitHub password or regain access if you've lost access to your email.Is CircuitHub SOC-2 compliant?CircuitHub is not currently SOC-2 compliant.How to lock your projectsLock a project to freeze its quote and pricing for up to 30 days while you finalize internal processes.What components are included in my BOM?How CircuitHub determines which components are included in the parsed BOM based on placement attributes like SMT pads and through-holes.