Managing orders
Help related to orders and shipments
Orders9
After you place an orderWhat to expect after placing an order, including the order page, the issues system, and how to reach support.Issues tabWhat is the issues tab, order page tabsConsigned part shippingAddress for consigned partsReturnsHow to return defective boards covered under warranty for reworkExport BOM from an order or projectHow to download the BOM from a previously ordered projectUsing the integrated issue handler systemLearn how CircuitHub's integrated issue handler system lets you communicate directly with the manufacturing team about production questions and concerns.Part substitutions for ordersHow CircuitHub suggests substitute parts when an issue prevents fulfilling an order with the originally specified part.First articles for testing before full runHow CircuitHub's first article process works, how it differs from prototyping, and what to consider before requesting or being required to run first articles.Consigned Parts - Best PracticesBest practices for consigning part to the factory
Shipping and Delivery13
Additional shipping chargesAdditional shipping charges on ordersShipping on company or personal shipping accountCan I add a shipping account to my orderChanging delivery address for an orderHow to change the delivery address on an order that is already in progress.I received a shipping notification, how can I track my package.Learn how to find your tracking number and track a shipment after receiving a shipping notification for your boards.Order delivery timelineEstimate ship date explainedShipping ChargesHow domestic and international shipping charges are determined for CircuitHub orders.Where we ship toDomestic shipping, international shipping, international DHL, international FedExFulfillment servicesCircuitHub does not currently offer fulfillment services, though it may be added in the future.PCB packaging for shippingHow CircuitHub packages PCBs for shipping, and how to request specific packing requirements.Handling failed units during functional testingHow do we handle and resolve units that have failed during functional testingLate shipmentWhat happens if your order ships late, when CircuitHub will refund the difference in lead time, and which causes of delay are excluded.Handling a damaged shipment packageDamaged shipping box, shipping box in poor condition, damaged packageRMA process and warrantyHow to return a defective product to CircuitHub for repair, and the warranty terms and exclusions that apply.