Handling failed units during functional testing

Generally, this is our process for when units fail during functional testing:

• We'll test them twice to rule out false positives.
• Failed units will be taken to an inspector for a thorough review of any possible manufacturing defects.
• The units will be tested again.
• Any units that still fail will be tagged with how they failed. Units will be shipped and the customer will be invoiced.
• If the customer finds some manufacturing defect, we will provide an RMA.
• Once we receive the units back we will fix them according to the customer's findings and test them again.

If any units still fail we will repeat the above process.