Terms and Conditions

Acceptance of Terms

By placing an order through CircuitHub you are hereby accepting the outlined terms and conditions. CircuitHub reserves the right to make changes to these terms at any time.

Payments

• Orders must be pre-paid via a credit card, ACH, or wire transfer unless otherwise negotiated. We accept all major credit cards. Payments must be made in USD.
• We charge credit cards and initiate ACH payments at the time an order is placed.
• Orders paid with wire transfers will be placed on hold until funds are received.
• If you would like to set up ACH payments on your account, please contact us at support@circuithub.com
• Canceled orders: You are responsible for the cost of parts that have been purchased or any expenses that have been incurred prior to canceling or amending an order (see 'Changes to Orders').

Changes to Orders & Additional Labor

• Production on orders begins almost immediately after being placed. If you need to make any changes please let us know ASAP. Failure to do so may mean we are unable to process your request.
• You are responsible for any costs incurred prior to amending an order including, but not limited to PCB, parts, and stencil.
• Boards are quoted according to the parameters selected on the "Board" tab and components selected on the "Parts" tab. If the quoted specifications and the actual design conflict, you will be responsible for the adjusted price difference.
• Any additional labor required beyond the scope of the quoted services, such as post-assembly testing, firmware loading, mechanical assembly, or other non-routine services, will be quoted and charged separately. The pricing for such additional labor will be based on the number of additional labor hours required.

Warranty & CircuitHub's Liability

• We guarantee all workmanship and will repair/replace at no cost to you in the rare instance that things are not assembled correctly or the PCB does not meet design requirements for up to a year after shipping.
• CircuitHub is not responsible for damage or lack of functionality caused by defective design, defective components, or as a result of deficiencies in any electronic materials provided by you.
• Any modifications done to the assembly after you've received it nullifies the warranty.
• In no event shall CircuitHub's liability exceed the amount of the order placed.

Lead Times

Lead times exclude weekends and any major holidays.

Lead times do not include shipping. Shipping speed is selected during checkout.

Things that may disrupt lead times:

• Changes made to the PCB or BOM after ordering.
• Incorrectly specified parts.
• Incorrectly specified board parameters.
• Additional services, such as firmware programming, first articles, parts baking, or conformal coating.
• Consigned parts that are received late. See Part consignment for detailed information on consigning parts.
• Issues or assembly questions that are not resolved quickly.
• User-supplied component pricing information specifying unavailable or back-ordered components or components that can only be purchased through a non-authorized distributor.
• Delayed payments.
• Significant weather, emergency events, or any other cause beyond CircuitHub's unreasonable control.

Ship Dates

• Ship dates are estimates. We do work our very hardest to hit all estimated ship dates, but since PCB manufacturing is such a multifaceted process occasionally we are not able to do so.
• Due to supply chain disruptions caused by COVID-19, we have temporarily suspended our lead time guarantee.
• If we miss the estimated ship date we will always expedite the shipping speed at our expense.

Suggested Part Substitutes

It is important that you check all suggested substitutes. Our algorithms make a best-effort guess to scrub and cross-reference your BOM, placing an order is an approval of these suggestions. CircuitHub is not liable for incorrect part suggestions.

Shipping

• We use UPS as our standard carrier.
• If you would like us to ship via your company's UPS, FedEx, or DHL account, please create an issue once your order is placed requesting this. Shipping on FedEx or DHL accounts will result in a one-day delay in shipment due to scheduling a pickup for the next day.
• For international destinations, the customer is responsible for paying any applicable import duties and taxes.
• In certain circumstances, additional shipping costs may apply once the final product has been shipped.
• CircuitHub is not liable for late deliveries due to shipping carrier delays.
• Shipments are not insured except upon written request before each order is sent. Additional shipping charges will apply.

Component Tariffs

All items identified, as classified, under the Harmonized Tariff Schedule of the United States (HTSUS) with a country of origin of China are subject to a 25% duty upon importation into the United States. The tariff only impacts products with specific HTS codes, with a listed country of origin of China, and consumed within the United States.

Due to the changing nature of which products are affected and discrepancies between how different distributors account for these tariffs, tariffs are not included in the quoted component cost at the time of order placement. An additional charge may be assessed to cover these tariffs, the cost of which we are unable to determine until after the order has been placed. See here for more information.

Consigned Parts

• CircuitHub is not responsible for retaining information relating to the original vendor and/or part batch information of parts consigned by the customer. The customer should obtain this information, if needed, before sending consigned parts.
• CircuitHub aims to use customer-consigned parts as requested in all orders. However, in rare circumstances, such as when parts are received late, we cannot guarantee this. In this uncommon case that a consigned part was unable to be used for your assembly build, the part will be substituted to meet the same quality & specification.
• CircuitHub cannot guarantee the return of unused originally consigned parts. In such circumstances, we may provide an alternative part that meets the same quality & specification.
• The customer is responsible for any shipping fees related to sending back consigned parts.
• CircuitHub does not return consigned parts with a total value under $200.

Returns

Boards may not be returned for warranty claims without prior authorization and then only in accordance with CircuitHub's Return Material Authorization (RMA) process.