Returns

If you have issues with the functionality or workmanship of your boards, please post an Issue on the corresponding Order page so our team can follow up with directions for next steps.

If the boards were not built as specified, we will issue you an RMA and provide return shipping details.

We guarantee all workmanship and will repair boards at no cost to you in the rare instance that things are not assembled correctly or the PCB does not meet design requirements for up to a year after shipping. We cannot, however, cover damage or lack of functionality caused by defective design, defective components or as a result of deficiencies in any electronic materials provided by you.

Please DO NOT ship us back boards without first receiving an RMA.

If the boards are defective for a reason where CircuitHub is not at fault and you would like us to perform rework, our team will be in touch to provide a cost estimate and shipping details.

IMPORTANT:

Please include the following information when raising an issue on the order page:

1. Number of boards with issues
2. A summary of the issue itself
3. Images, documentation, notes or any detailed information that our team may need
4. Box weight and dimensions
5. Do you want them repaired?
6. What do you want reworked specifically

EXAMPLE:

Here's an example of what a post should look like on the order page:

Hi, I'm having an issue with an order. Here's the information below.

1. Number of Boards with issues: 1
2. Issue: FB12 was not placed but it was marked as placed on the platform
3. Images/Documentation/Notes: (picture attached showing FB12 is not placed)
4. Do you want them repaired: Yes
5. What do you want reworked: Please place part Murata/BLM18AG601SN1D at reference designator FB12. Please procure Murata/BLM18AG601SN1D on my behalf.
6. Box Weight and Dimensions: 10" x 6" x 8" and 6 lbs